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Reach us: +60 (3) 8023 3299 | waki.eshop@mwig.com
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Return & Refund Policy

1. You may return your order or items for any of the following reasons:

  • You received a damaged item from the courier
  • You have proof of purchase (order number, delivery note, bank statement).
  • The goods must be in an 'as new' condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
  • The product must not have been used or installed or had any data inputted.
  • All sealed items must not be opened.

2. Please note that for hygienic and logistical reasons, some items are not returnable. If your return meets all the requirements above and you wish to proceed with the return, please include the return slip in the parcel and send the item through traceable courier such as Pos Laju or other traceable courier service providers to:

Bangunan Metrowealth WAKi
No. 2, Jalan USJ 1/1C, Regalia Business Center,
47620 Subang Jaya, Selangor, Malaysia.
(ATTN: WAKi Eshop Department_RETURN)

3. Please keep the Tracking Number for the parcel provided by traceable courier such as Pos Laju or other traceable courier service providers to monitor your shipment to us.

4. You are solely responsible for the delivery risks and condition of the Product to be returned until it reaches us at the Return Address. We will not be liable for any loss or damage prior to the Product's arrival at the Return Address.

5. You are advised to package the Product to prevent any loss or damage to the Product or its box. Please ensure all Products are returned in their original packaging.

6. We will conduct an evaluation within five (5) business days of receiving your returned items, you will receive an sms and email once the returned item is received at the warehouse.

7. If your return is valid, we will process your refund or replacement, based on what you have indicated in the “return and refund form”(will be sent to you by email, as per request. Send an email with subject “return and refund form” to waki.eshop@mwig.com).

8. We will also reimburse the courier charges to you together with your refund/store credit.

9. Any justified refund will include the delivery charges paid by you for delivery of the Product to you.

10. We will refund using the online transfer to your Bank Account as written in your “return and refund form”.

11. If your return is not valid, we will notify you and send the item back to you. We will not reimburse your courier charges.

12. We cannot refund or accept return of personalized, perishable, time critical items, items which are specifically excluded in this policy or those being indicated as non-returnable in the description of the Product. Please see the following list for some non-exhaustive examples:

  • Products which have been altered, or personalized to a customer's specification;
  • Products that have been previously exchanged or with multiple returns;
  • Any other Products which are unsalable once they have been used;

13. If you cancel your order but we have already processed the order to deliver for you, please CLICK HERE TO CONTACT WAKi Eshop DEPARTMENT immediately in order for us to confirm if a cancellation, stop or refund is possible.

14. Should the Product leave our warehouse and is not able to be retrieved back, you must not unpack the Product when it is received by you and you must send the Product back to us at the Return Address at your own cost and risks within 2 working days from the date the Product is received.

15. We may review and update this policy from time to time to reflect changes in the law, changes in our business practices, procedures and structure. While it is not generally feasible to notify you of changes to this policy, the latest version of the policy may be available on our Portal.

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