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Reach us: +60 (3) 8023 3299 | waki.eshop@mwig.com
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Shipping Policy

"Delivery is FREE anywhere in Malaysia and at www.WAKi.com.my, we strive to deliver your goods as quickly as possible.

Your order will arrive at your delivery address in 5 to 7 working days. It’s a good idea to use a delivery address where someone will be between 9am to 5pm – If you work during the day it might be best to get your order sent there. If nobody is available to sign for the order a note will be left and you can pick up your order from your local Post Office.

Through the order process you will receive 2 emails with the subject "Order Notification":
  • One when you place your order and your payment is pending; and
  • One when your merchandise has left our warehouse on its way to your place. This email will confirm your payment & also contain your Order Tracking ID.

We use PosLaju (national express courier service) for all deliveries and every order is assigned a tracking number. When your order leaves our warehouse you will receive an email from us with your tracking number. You may then track your order on the PosLaju website (http://waki.com.my/courier_tracking.htm). International customers could also visit the same link as we are using the same courier service.

We also ship internationally but a delivery fee will be charged into each of your order. All international orders will be sent via Poslaju as well and currently limited to six (6) different countries for the time being. Please refer below for the list of countries and their expected delivery times, though could be shorter.

Destination     Expected Delivery Times
Singapore        Up to 6 working days
Thailand           Up to 9 working days
Vietnam           Up to 11 working days
Brunei               Up to 14 working days
Philippines        Up to 17 working days
Indonesia          Up to 28 working days

* Please note that Saturday and Sunday are not classed as working days
** We will not entertain any orders made from other parts of the world unless the shipping address is stated to be of one of the above countries.

*** Waki  Worldwide Sdn Bhd will not be held liable should the delivery times be longer than above mentioned but if you have not received your item within the stipulated time frame. Please write to us at waki.eshop@mwig.com  and we will try our very best to assist you.

**** WAKi will only accept orders for delivery of the Product(s) to the street address of Customer from the above countries stated who have attained the age of 18.

***** Delivery to Post Box is strictly not allowed. In the event WAKi receives an order to be delivered to a Post Box, WAKi shall be contacting the Customer for a valid delivery address. Should the Customer fail to provide a valid delivery address within 10 days from the order date, WAKi have the right to cancel the order and payment shall be refunded to the Customer within 45 days from the order date after deduction of the processing fee and delivery charges.

****** The delivery process will only be initiated after payment has been validated and a notice of acceptance has been sent to the Customer.

******* In the rare circumstance that your item has a defect or is missing from your order, kindly CLICK HERE TO CONTACT WAKi ESHOP DEPARTMENT.  

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